Everything you need to automate customer support
One platform. Every channel. Full AI power. Set up in minutes.
Setup Features
Get your AI chatbot live without touching a line of code.
One-Click Bot Creation
Name your bot, set a welcome message, go live in under 10 minutes. No configuration overwhelm. Just the essentials, done right.
Knowledge Base Builder
Paste text directly (FAQs, policies, product info) or add a URL for AURA to crawl and index automatically. URL crawling available on Launch and above.
| Plan | Knowledge Base Limit | URL Crawling |
|---|---|---|
| Spark | 50,000 characters | Not included |
| Launch | 500,000 characters | Included |
| Surge | 5,000,000 characters | Included |
| Storm | Unlimited | Included |
Customizable Appearance
Change your bot name, upload an avatar, and set a brand color. Remove all AURA branding on Launch and above for a fully white-label experience.
Channel Features
Reach customers where they already are. One bot. Five channels. Zero extra setup per channel.
Web Chat Widget
All plansA floating chat button on any website. Fully mobile and desktop responsive. One line of embed code. No developer needed after setup.
WhatsApp AI Chatbot
Launch+Connect your WhatsApp Business account. Your bot answers enquiries 24/7. Human handoff kicks in whenever the conversation needs a real person.
Facebook Messenger
Launch+Connect your Facebook Page. The same bot and the same knowledge base serve your Messenger conversations automatically.
Instagram DMs
Launch+Respond to direct messages and story replies automatically. Never leave an Instagram DM unanswered, even outside business hours.
Unified Inbox
All plansAll channels feed into one inbox. Filter conversations by channel, status, or assigned agent. Your team sees the complete picture without switching between apps. Never miss a message again.
AI Brain Features
The intelligence that powers every conversation in your chatbot.
AI-Powered Answers
Reads your knowledge base and generates accurate, natural-language replies. No scripts. No decision trees.
Vector Search
Qdrant-powered semantic search finds the right answer even when customers phrase questions differently from your KB content.
Bring Your Own LLM Key
Connect OpenAI, Anthropic, Groq, Mistral, Gemini, Together AI, DeepSeek, or OpenRouter. You pay LLM costs directly at wholesale rates.
Fallback Handling
When the bot does not know an answer, it says so honestly and offers to connect the customer to a human. It never fabricates information.
Supported LLM Providers (Surge+)
Team and Control Features
Give your team the tools to manage conversations at scale.
Human Agent Handoff
When a customer asks to speak to a person, the bot queues the conversation and an agent joins with the full conversation history already visible. No cold starts.
Agent Dashboard
See all active conversations at a glance. Claim conversations from the queue, reply in real time, and mark them resolved. Built for speed.
Rate Limiting Controls
Set a maximum number of messages per session to protect your conversation budget and prevent automated spam from burning through your plan limits.
API Access
Full REST API access lets you integrate AURA into your own systems, CRMs, or custom dashboards. Build any workflow you need.
Team Seats by Plan
| Plan | Agent Seats | Human Handoff |
|---|---|---|
| Spark | 1 seat | |
| Launch | 1 seat | |
| Surge | 1 seat | |
| Storm | 1 seat |
Security and Privacy
Your data and your customers' data are protected at every layer.
AES-256 Encryption at Rest
All API keys and sensitive credentials are encrypted using AES-256 before being stored in our database.
Your LLM Keys Stay Private
Your own LLM API keys are never shared, sold, or accessed by AURA staff. They are only used to process your conversations.
GDPR-Compliant Data Handling
Data is handled in accordance with GDPR requirements. You can request deletion of your data at any time.
CSRF and Rate-Limit Protection
All endpoints are protected against CSRF attacks. Rate limiting is enforced at the API and session level to prevent abuse.
Ready to put these features to work?
Start on the free Spark plan. Upgrade when you need more channels or capacity.