Industry Use Cases

Real Use Cases, Real Results

See how businesses like yours are using AURA to automate customer conversations and grow faster.

E-Commerce SaaS Local Business
Use Case 1

AI Chatbot for E-Commerce

The Problem

Customers ask the same pre-sale questions all day. Your team answers them and still misses them after hours. Lost sales. Frustrated customers. No system to capture the leads who visit but do not buy.

How AURA Fixes It

  • Handles pre-sale questions automatically: returns, shipping, sizing, and stock enquiries
  • Captures leads from browsers by asking for an email before they leave the site
  • Works on your website and WhatsApp so customers choose how to reach you
  • Hands off to your team for order issues so complex problems always reach a human

Setup in 4 Steps

  1. 1
    Add your FAQ page as a knowledge base URL (AURA crawls it automatically)
  2. 2
    Add your returns and shipping policy as a text block in the knowledge base
  3. 3
    Connect WhatsApp Business and embed your web chat widget with one line of code
  4. 4
    Set a lead capture prompt that fires for new visitors before they navigate away

Recommended Plan

Launch $29/mo

All channels + URL crawling. White-label ready. Cancel anytime.

Get Started
Use Case 2

AI Chatbot for SaaS Businesses

The Problem

Users get stuck during onboarding. They email support. Support gets backed up. Users churn before they ever see the value of your product. Tier 1 tickets eat your engineering team's time.

How AURA Fixes It

  • Onboarding help inside your product answers "how do I..." questions the moment users ask them
  • Connects to your help docs by crawling your documentation URL automatically (Launch+)
  • Handles tier 1 support 24/7: passwords, billing questions, and feature explanations
  • Routes complex bugs to your team after the bot collects key details first, saving engineer time

Common Automations

  • Answers API documentation questions instantly
  • Explains pricing and plan upgrade paths
  • Guides password reset and account recovery
  • Collects bug reports with structured details before handoff
Bring Your Own LLM Key

On the Surge plan, connect your own OpenAI or Anthropic API key. Your AI costs scale with usage, not with AURA's pricing tier. As your SaaS grows, you pay wholesale LLM rates rather than a premium markup.

OpenAI Anthropic Groq Gemini

Recommended Plan

Surge $49/mo

BYO LLM key + 5,000 conversations + 3 agent seats. Best for growing SaaS teams.

Get Started
Use Case 3

AI Chatbot for Local Business

The Problem

Customers call your restaurant, salon, or clinic to ask simple questions about hours, prices, and availability. Hours of your day go to the phone. After hours, calls go unanswered and customers go elsewhere.

How AURA Fixes It

  • Answers common questions 24/7: hours, services, prices, and location without any staff involvement
  • Works on WhatsApp, where local customers already send messages every day
  • Books appointments by collecting name, preferred date, and service type before passing to your team
  • Sends your team a notification for urgent requests so nothing falls through the cracks

Live in Under 30 Minutes

  1. 1
    Paste your business details: name, address, hours, and services into the knowledge base
  2. 2
    Connect your WhatsApp Business number using the guided setup wizard
  3. 3
    Add the web chat widget to your website or Google Business profile link
  4. 4
    Test a conversation and go live. AURA answers from that moment on.

Works for These Local Businesses

Restaurants

Menu, hours, reservations

Salons and Spas

Services, pricing, booking

Clinics and Dentists

Appointments, insurance

Gyms and Studios

Membership, class schedule

Trades and Services

Quote requests, service area

Retail Shops

Stock, hours, order questions

Recommended Plan

Launch $29/mo

WhatsApp + web widget at the lowest paid tier. Everything a local business needs.

Get Started

Recommended Plan by Business Type

Not sure which plan fits? Here is the quick answer.

Business Type Recommended Plan Reason
E-commerce startup
Launch $29 All channels + URL crawling for product FAQs
Growing SaaS
Surge $49 BYO LLM + 5,000 conversations + 3 seats
Agency (per client)
Launch $29 White-label included at the lowest paid tier
Local business
Launch $29 WhatsApp + web widget at lowest paid tier
High-volume operation
Storm $99 Unlimited conversations + API access for custom integrations

Your industry. Your customers. Your AI chatbot.

Start free and upgrade when you need more channels or volume. No credit card required on the Spark plan.

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