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Getting Started
Learn how to create your first bot and get up and running quickly.
6 articles
Billing & Plans
Subscription, invoices, and plan upgrades.
0 articles
Channels
Connect AURA to WhatsApp, Facebook Messenger, Instagram, and more.
6 articles
Security & Privacy
How we protect your data and API keys.
1 article
Billing and Plans
Pricing, upgrades, invoices, and payment questions.
7 articles
BYOK (Bring Your Own Key)
Using your own LLM API keys with AURA.
1 article
Fair Use Policy
How conversation limits work and what happens when you exceed them.
4 articles
Live Agent Handoff
Setting up human agent takeover.
1 article
Branding and White-Label
Customise your bot's appearance and remove AURA branding.
3 articles
Channels & Integrations
WhatsApp, Messenger, Instagram, Slack.
0 articles
Account and Security
Account management, data security, and GDPR information.
5 articles
Team and Collaboration
Invite team members, manage roles, and collaborate.
3 articles
Cancellation
How to cancel, pause, or reactivate your subscription.
4 articles
Troubleshooting
Fix common issues with your bot, widget, or channel connections.
4 articles
Featured Articles
How to create your first chatbot
Step-by-step guide to creating and embedding your first AURA chatbot.
Getting Started
How do I embed the chat widget on my website?
Copy and paste the embed code to add the chat widget to your site.
Getting Started
How do I add content to my bot's knowledge base?
Learn how to add text or URLs to your bot's knowledge base.
Getting Started
How do I create my first bot?
Step-by-step guide to creating your first AURA bot.
Getting Started
Is my API key safe with AURA?
AURA uses industry-standard encryption for all API keys. We never share, sell, or access your keys.
Security & Privacy
Which channels does AURA support?
Overview of all channels supported by AURA.
Channels